Anandakumar, A., Pitsis, T. S., & Clegg, S. R. (2007). Everybody hurts sometimes: The language of emotionality and the dysfunctional organization. In J. Langan-Fox, C. L. Cooper, & R. J. Klimoski (Eds.), Research companion to the dysfunctional workplace management challenges and symptoms (pp. 187–215). Cheltenham: Edward Elgar Publishing Ltd.
Google Scholar
Ashforth, B. E., & Humphreys, M. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88–115.
Google Scholar
Backhouse, J., Hsu, C. W., & Silva, L. (2006). Circuits of power in creating de jure standards: Shaping an international information systems security standard. Management Information Systems Quarterly, 30(1), 413.
Google Scholar
Berstein, S. D. (2003). Positive organizational scholarship: Meet the movement. An interview with Kim Cameron, Jane Dutton, and Robert Quin. Journal of Management Inquiry, 12(3), 266–271.
Article Google Scholar
Birrell, I. (2010). Before you pay to volunteer abroad, think of the harm you might do. The Guardian, 14 November. Retrieved from http://www.guardian.co.uk/commentisfree/2010/nov/14/orphans-cambodia-aids-holidays-madonna.
Bowman, J. (2011). Rise of the trolls. New Criterion, 29(5), 63–67.
Google Scholar
Boyatzis, R. E., Smith, M. L., & Blaize, N. (2006). Developing sustainable leaders through coaching and compassion. The Academy of Management Learning and Education, 5(1), 8–24.
Article Google Scholar
Cameron, K. S., & Gaza, A. (2004). Introduction: Contributions to the discipline of positive organizational scholarship. American Behavioral Scientist, 47(6), 731–739.
Article Google Scholar
Cassell, E. J. (2002). Compassion. In C. R. Snyder & S. J. Lopez (Eds.), Handbook of positive psychology. New York: Oxford University Press.
Google Scholar
Clark, C. (1987). Sympathy biography and sympathy margin. American Journal of Sociology, 93(2), 290–321.
Article Google Scholar
Clark, C. (1997). Misery and company: Sympathy in everyday life. Chicago: University of Chicago Press.
Book Google Scholar
Clegg, S. R. (1989). Frameworks of power. London: Sage.
Clegg, S. R., Courpasson, D., & Phillips, N. (2006). Power and organizations. London: Sage.
Google Scholar
Clegg, S. R., Kornberger, M., & Rhodes, C. (2007). Business ethics as practice. British Journal of Management, 18(2), 107–122.
Article Google Scholar
Comer, D. R., & Cooper, E. A. (2002). A model of employees’ responses to corporate “volunteerism”. Research in Ethical Issues in Organizations, 4, 145–168.
Article Google Scholar
Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy of Management Review, 18(4), 621–656.
Google Scholar
De Tocqueville, A. (2003). Democracy in America (trans: Baven, G. E.). London: Penguin.
DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2), 147–160.
Article Google Scholar
Dimmick, J., Chen, Y., & Li, Z. (2004). Competition between the internet and traditional news media: The gratification-opportunities niche dimension. Journal of Media Economics, 17(1), 19–33.
Article Google Scholar
Dutton, J. E., Frost, P., Worline, M. C., Lilius, J. M., & Kanov, J. M. (2002). Leading in times of trauma. Harvard Business Review, 80(1), 54–61.
Google Scholar
Dutton, J. E., & Glynn, M. A. (2008). Positive organizational scholarship. In C. Cooper & J. Barling (Eds.), Handbook of organizational behavior. Thousand Oaks, CA: Sage.
Google Scholar
Dutton, J. E., Glynn, M. A., & Spreitzer, G. M. (2006a). Positive organizational scholarship. In J. Greenhaus & G. Callanan (Eds.), Encyclopedia of career development (pp. 641–644). Thousand Oaks, CA: Sage.
Google Scholar
Dutton, J. E., Lilius, J. M., & Kanov, J. M. (2007). The transformative potential of compassion at work. In S. K. Piderit, R. E. Fry, & D. L. Cooperrider (Eds.), Handbook of transformative cooperation: New designs and dynamics (pp. 107–124). Stanford, CA: Stanford University Press.
Google Scholar
Dutton, J. E., Worline, M. C., Frost, P. J., & Lilius, J. (2006b). Explaining compassion organizing. Administrative Science Quarterly, 51(1), 59–96.
Google Scholar
Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.
Google Scholar
Elsworth, S., & Madigen, M. (2011). Queensland flood inquiry hears tripple 0 call from Donna Rice. The Courier Mail, 19 April. Retrieved from http://www.couriermail.com.au/news/donna-rice-told-off-by-triple-0-operator-for-driving-through-flood/story-e6freon6-1226041207841.
Foucault, M. (1977). Discipline and punish: The birth of the prison (trans: Sheridan, A.). New York: Pantheon.
Foucault, M. (1983). On the genealogy of ethics. In H. Dreyfus & P. Rabinow (Eds.), Michel Foucault: Beyond structuralism and hermeneutic. Chicago: University of Chicago Press.
Google Scholar
Frost, P. J. (1999). Why compassion counts. Journal of Management Inquiry, 8(2), 127–133.
Article Google Scholar
Frost, P. J. (2003). Toxic emotions at work. Boston: Harvard Business School Press.
Google Scholar
Frost, P. J., Dutton, J. E., Maitlis, S., Lilius, J. M., Kanov, J. M., & Worline, M. C. (2006). Seeing organizations differently: Three lenses on compassion. In S. R. Clegg, C. Hardy, T. B. Lawrence, & W. R. Nord (Eds.), The Sage handbook of organization studies (pp. 843–866). London: Sage.
Chapter Google Scholar
Frost, P. J., Dutton, J. E., Worline, M. C., & Wilson, A. (2000). Narratives of compassion in organizations. In S. Fineman (Ed.), Emotions in organizations (pp. 25–45). London: Sage Publications.
Google Scholar
Frost, P. J., & Robinson, S. (1999). The toxic handler: organizational hero-and casualty. Harvard Business Review, 77(4), 96–106.
Google Scholar
Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine Publishing Company.
Google Scholar
Goldstein, J. (1993). Insight meditation: The practice of freedom. Boston: Shambhala.
Google Scholar
Greenwood, R., & Hinings, C. R. (1996). Understanding radical organizational change: Bringing together the old and the new institutionalism. Academy of Management Review, 21, 1022–1054.
Google Scholar
Habermas, J. (1976). Legitimation crisis (trans: McCarthy, T.): London: Heinemann.
Haskell, T. L. (1985). Capitalism and the origins of the humanitarian sensibility, Part 1. The American Historical Review, 90(2), 339–361.
Article Google Scholar
Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1993). Emotional contagion. Current Directions in Psychological Science, 2(3), 96–100.
Article Google Scholar
Hermida, A., & Thurman, N. J. (2008). A clash of cultures: The integration of user-generated content within professional journalistic frameworks at British newspaper websites. Journalism Practice, 2(3), 343–356.
Article Google Scholar
Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press.
Google Scholar
Hodge, B., Coronado, G., & Duarte, F. (2010). Chaos theory and the larrikin principle. Frederiksberg: CBS Press.
Google Scholar
Kanov, J. M., Maltlis, S., Worline, M. C., Dutton, J. E., Frost, P. J., & Lilius, J. M. (2004). Compassion in organizational life. American Behavioral Scientist, 47(6), 808–827.
Article Google Scholar
Kennedy, M. M. (1979). Generalizing from single case studies. Evaluation Review, 3(4), 661–678.
Article Google Scholar
Lewis, P. V. (1985). Defining ‘business ethics’: Like nailing jello to a wall. Journal of Business Ethics, 4(5), 377–383.
Article Google Scholar
Lukes, S. (2005). Power and the battle for hearts and minds. Millennium: Journal of International Studies, 33(3), 477–493.
Article Google Scholar
Luthans, F., & Youssef, C. (2004). Human, social, and now positive psychological capital management: Investing in people for competitive advantage. Organisational Dynamics, 33(2), 143–160.
Article Google Scholar
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital: Developing the human competitive edge. New York: Oxford University Press.
Google Scholar
Manosevitch, E., & Walker, D. (2009). Reader comments to online opinion journalism: A space of public deliberation. In International Symposium on Online Journalism, Austin, TX.
Moor, P. J. (2007). Conforming to the flaming norm in the online commenting situation.. Enschede, Netherlands: University of Twente.
Moor, P. J., Heuvelman, A., & Verleur, R. (2010). Flaming on youtube. Computers in Human Behavior, 26(6), 1536–1546.
Article Google Scholar
Morgan, G. (2006). Images of organization. Thousand Oaks, CA: Sage.
Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(1), 986–1010.
Google Scholar
Narada, (2006). The Buddha and his teachings. Mumbai: Jaico.
Google Scholar
Neff, K. D., Rude, S. S., & Kirkpatrick, K. L. (2007). An examination of self-compassion in relation to positive psychological functioning and personality traits. Journal of Research in Personality, 41(4), 908–916.
Article Google Scholar
Nietzsche, F. (1998). On the genealogy of morals (trans: Smith, D.). New York: Oxford University Press.
Nussbaum, M. (1994). Pity and mercy: Nietzsche’s stoicism. In R. Schacht (Ed.), Nietzsche, genealogy, morality. Berkeley: University of California Press.
Google Scholar
Oxford Dictionary of English. (2010). Oxford reference online premium. Oxford: Oxford University Press.
Google Scholar
Poovey, M. (1995). Making a social body: British cultural formation, 1830–1864. Chicago: University of Chicago Press.
Google Scholar
Reese, S. D., Rutigliano, L., Hyun, K., & Jeong, J. (2007). Mapping the blogosphere. Journalism & Mass Communication, 8(3), 235.
Google Scholar
Richter, L., & Norman, A. (2010). AIDS orphan tourism: A threat to young children in residential care. Vulnerable Children and Youth Studies, 5(3), 217–229.
Article Google Scholar
Rosenberry, J. (2010). Virtual community support for offline communities through online newspaper message forums. Journalism & Mass Communication Quarterly, 87(1), 154–169.
Article Google Scholar
Rynes, S., Bartunek, J., Dutton, J., & Margolis, J. (2012). Care and compassion through an organizational lens: Opening up new possibilities. Academy of Management Review., 37(4), 503–523.
Google Scholar
Sacks, H. (1989). Lecture six: The MIR membership categorization device. Human Studies, 12(3), 271–281.
Google Scholar
Sacks, H. (1995). Lectures on conversation. London: Wiley-Blackwell.
Book Google Scholar
Schmitt, C., & Clark, C. (2006). Sympathy. In J. E. Stets & J. H. Turner (Eds.), Handbook of the sociology of emotions (pp. 467–492). New York: Springer.
Chapter Google Scholar
Scott, W. R. (2008). Approaching adulthood: The maturing of institutional theory. Theory and Society, 37(5), 427–442.
Article Google Scholar
Silverman, D. (2006). Interpreting qualitative data: Methods for analyzing talk, text, and interaction. London: Sage Publications Ltd.
Google Scholar
Stansbury, J. M., & Sonenshein, S. (2012). Positive business ethics: Grounding and elaborating a theory of good works. In K. S. Cameron & G. Spreitzer (Eds.), The Oxford handbook of positive organizational scholarship (pp. 340–352). New York: Oxford University Press.
Google Scholar
Sznaider, N. (1998). The sociology of compassion: A study in the sociology of morals. Journal for Cultural Research, 2(1), 117–139.
Google Scholar
Thurman, N. J. (2008). Forums for citizen journalists? Adoption of user generated content initiatives by online news media. New Media & Society, 10(1), 139–157.
Article Google Scholar
Torin, D. (2006). How 7/7 ‘democratised’ the media. BBC News, 4 July. Retrieved from http://news.bbc.co.uk/2/hi/uk_news/5142702.stm.
Verbos, A. K., Gerard, J. A., Forshey, P. R., Harding, C. S., & Miller, J. S. (2007). The positive ethical organization: Enacting a living code of ethics and ethical organizational identity. Journal of Business Ethics, 76(1), 17–33.
Article Google Scholar
Watson, T. J. (2011). Ethnography, reality, and truth: the vital need for studies of ‘how things work’ in organizations and management. Journal of Management Studies, 48(1), 202–217.
Article Google Scholar
Weber, M. (1978). Economy and society: an outline of interpretive sociology. Berkley, CA: University of California Press.
Google Scholar
Whittle, A., Mueller, F., & Mangan, A. (2008). In search of subtlety: Discursive devices and rhetorical competence. Management Communication Quarterly, 22(1), 99–122.
Article Google Scholar
Youssef, C., & Luthans, F. (2012). Psychological capital: Meaning, findings and future directions. In K. S. Cameron & G. Spreitzer (Eds.), The Oxford handbook of positive organizational scholarship (pp. 17–27). Oxford: Oxford University Press.
Google Scholar
Page 2
From: Normal Compassion: A Framework for Compassionate Decision Making